Customer Service Representative, Retail

Job overview

The Customer Service Representative, Retail role is onsite in Booneville, MS, with positions available at several locations. Pay is $15–$16 per hour, including commission. The role supports MaxxSouth Broadband’s retail customer service for residential internet, TV, and voice services. The representative assists customers with billing and service questions, processes payments, and promotes products suited to customer needs. The role contributes to customer retention and the company’s local customer-care mission through accurate, face-to-face service and product knowledge.

What you'll do

• Provide face-to-face customer service
• promote and upsell services to new and existing customers
• provide accurate information about billing, products, services, and policies
• process payments and verify field appointment times
• maintain daily cash transactions and balance registers.

What we're looking for

Skills & competencies

customer service representative

retail

booneville ms

maxxsouth broadband

$15–$16/hr including commission

billing support

payment processing

internet services

tv services

voice services

customer retention

retail sales

Work arrangement

• Weekend coverage required

Benefits & perks

• Professional growth opportunities, hands-on training, and certification support
• the posting references a compensation and benefits package.

Why this role

High school diploma or GED and previous customer-service experience required. The posting notes positions at several locations and describes local 24/7 customer care.

About the employer

Maxx South is hiring for this role. Industry: Wired Telecommunications Carriers. Sector: 51.