Long-Term Care Ombudsman Program Assistant III

Job overview

The Long-Term Care Ombudsman Program Assistant III role is onsite in Danvers, MA, with a stated pay range of $26.00–$28.00 per hour. AgeSpan’s Long Term Care Ombudsman Program advocates for nursing and rest home residents and supports their quality of life. The assistant works with the program director to address resident concerns, maintain facility relationships and case records, and support volunteer recruitment and training. The role helps residents’ concerns reach appropriate parties while supporting the program’s advocacy and reporting work.

What you'll do

• Advocate for residents at assigned nursing and rest homes
• assess and help resolve concerns and provide information and referrals
• make weekly facility visits
• communicate with facility contacts
• complete visit reports and case documentation
• report safety, welfare, rights, abuse, neglect, or mistreatment concerns
• maintain confidentiality
• keep case records and intake logs
• compile facility survey data
• enter volunteer documentation
• provide facility and phone-intake coverage
• assist with staff meeting scheduling, volunteer recruitment, and training.

What we're looking for

Skills & competencies

long-term care ombudsman

program assistant iii

agespan

danvers ma

$26–$28/hr

resident advocacy

nursing homes

rest homes

facility visits

case documentation

volunteer training

full-time

Work arrangement

• Weekend coverage required

Benefits & perks

• Medical and dental healthcare, 403(b) retirement plan with agency match, 20 vacation days, 12 sick days, 12 paid holidays, social work licensing program, and license renewal paid for RNs and social workers.

Why this role

Ombudsman certification training is required, with certification to be obtained within 60 days of employment; bilingual English/Spanish is preferred but not required.

About the employer

AgeSpan is hiring for this role. Industry: Other Individual and Family Services. Sector: 62.