Hotel Front Office Manager

Job overview

The Hotel Front Office Manager role is onsite in downtown Chicago, IL, with a stated salary of $70,000 per year. The position leads the hotel’s Front Office operations and supports its financial and service goals. The manager oversees front desk, guest services, reservations, and related guest-facing functions while developing the team and maintaining hotel standards. The role contributes to guest satisfaction, operational efficiency, and hotel performance by coordinating service, staffing, room readiness, and financial processes.

What you'll do

• Oversee daily Front Office operations, including Front Desk, Guest Services, and Reservations
• lead, coach, train, and develop team members
• ensure compliance with hotel standards and procedures
• monitor arrivals, departures, room assignments, VIPs, special requests, and guest satisfaction
• resolve guest concerns
• conduct daily briefings
• monitor room availability, inventory, rates, upgrades, and occupancy
• coordinate with Housekeeping and other departments
• monitor cash handling, deposits, billing, and expenses
• review operational reports
• assist with recruiting, onboarding, scheduling, evaluations, and disciplinary processes
• maintain a safe and professional Front Office
• serve as Manager on Duty when required.

What we're looking for

Skills & competencies

hotel front office manager

hotel operations

guest services

reservations

team leadership

guest satisfaction

revenue opportunities

downtown chicago il

gecko hospitality

$70,000/year

evenings and weekends

manager on duty

Work arrangement

• Weekend coverage required

Why this role

Requires previous hotel Front Office management and supervisory experience; schedule flexibility includes evenings, weekends, and holidays. High school diploma or equivalent required; a related college degree is preferred.

About the employer

Gecko Hospitality is hiring for this role. Industry: Nonresidential Property Managers. Sector: 53.