Service Advisor

Job overview

The Service Advisor is an onsite, full-time role in Porterville, CA, with a stated salary range of $36,000–$80,000 per year. The advisor supports Porterville Ford’s service department and its goal of customer satisfaction and quality repairs. The role coordinates communication between customers and the service team, helping ensure repairs are accurately estimated, scheduled, and completed. It contributes to service-department efficiency and customer loyalty through clear updates, repair-order management, and appropriate follow-up.

What you'll do

• Determine repair costs and completion dates
• communicate expected repair times and changes
• analyze repair progress
• assign work to technicians based on skills
• verify parts information
• document problems on repair orders
• prepare estimates
• process cashier transactions when needed
• manage warranty items and repair orders
• address customer complaints
• and explain relevant service specials or additional work.

What we're looking for

Skills & competencies

service advisor

full-time

porterville ca

porterville ford

automotive service

customer communication

repair orders

repair estimates

technician coordination

warranty items

evening work

weekend work

$36k–$80k/year

Work arrangement

• Weekend coverage required

Why this role

The posting requires evening, weekend, and holiday work as needed and describes regular indoor and outdoor work, including time in the service drive and shop.

About the employer

Porterville Ford is hiring for this role. Industry: Veterinary Services. Sector: 54.