Desktop Support Technician

Job overview

The Desktop Support Technician role is onsite in Danville, IL. Compensation is not specified. The technician provides day-to-day desktop support and helps maintain operational consistency across shifts within the IT Support Center. The role exists to resolve user hardware, software, application, and connectivity issues and keep support requests documented and moving toward resolution. It combines first- and second-level troubleshooting with communication, equipment maintenance, and coordination with vendors and supervisors.

What you'll do

• Provide first- and second-level contact and problem resolution
• troubleshoot desktop applications, operating systems, printers, and computer hardware
• document incidents and update tickets
• communicate issue status
• perform preventative maintenance and remedial repairs
• use diagnostic tools for network and workstation issues
• work with third-party vendors on complex audiovisual issues as needed.

What we're looking for

Skills & competencies

desktop support technician

it support

danville il

heunets

onsite support

help desk

ticketing systems

windows support

microsoft active directory

hardware troubleshooting

printer support

network connectivity

Work arrangement

• Weekend coverage required

Why this role

The posting requests at least 18 months of IT experience and experience with Windows, Active Directory, Office 365, ticketing systems, hardware troubleshooting, and mobile device management. The description identifies the role as a 1099 independent contractor.

About the employer

Heunets is hiring for this role. Industry: Computer Facilities Management Services. Sector: 54.