Service Desk Personnel

Job overview

The Service Desk Personnel role is onsite at 312 Rosa Parks Avenue in Nashville, TN. Compensation is not specified. The role supports IT service desk operations, including customer support and technology troubleshooting. The position handles user requests and technical issues across printers, accounts, mobile devices, video conferencing, networks, applications, and hardware deployment. Ticket management and remote support help maintain access to workplace technology and resolve user problems.

What you'll do

• Handle up to 30 calls per day
• administer and troubleshoot printers and print queues
• manage Active Directory accounts, organizational units, attributes, passwords, and account unlocks
• support and deploy iOS devices
• troubleshoot video conferencing, networks, VPN, LTE, Wi-Fi, and applications
• provide remote support
• deploy hardware
• manage and assign ServiceNow tickets.

What we're looking for

Skills & competencies

service desk personnel

it support

call center

printer troubleshooting

active directory

ios support

network troubleshooting

servicenow

nashville tn

apidel technologies

Work arrangement

• Weekend coverage required

Why this role

The posting says IT call center experience is preferred and requires the ability to lift at least 50 pounds.

About the employer

Apidel Technologies is hiring for this role. Industry: Temporary Help Services. Sector: 56.