Soho One Concierge

Job overview

The Soho One Concierge role is onsite in Los Angeles, CA, with compensation not specified in the listing. The position supports Soho One members through the Soho Support Team at Soho House & Co. The concierge serves as the first contact for member inquiries, managing reservations and special requests while coordinating with support, operations, and global partners to provide personalized service and maintain member relationships.

What you'll do

• Respond to Soho One members through private WhatsApp
• manage bookings, reservations, bedroom stays, and special requests
• use OPERA and CRM systems to maintain booking details and member preferences
• coordinate with internal teams and external partners
• resolve issues discreetly and share feedback to improve service.

What we're looking for

Skills & competencies

concierge

soho one

soho house

los angeles ca

member services

luxury hospitality

reservations

guest relations

opera

crm

full-time

Work arrangement

• Weekend coverage required

Benefits & perks

• Career development and training
• medical, dental, and vision coverage and retirement fund with a 2% match for eligible full-time/permanent employees
• paid sick and vacation days.

Why this role

Supports high-profile Soho One members and requires strong OPERA proficiency.

About the employer

Soho House & Co. is hiring for this role. Industry: All Other Travel Arrangement and Reservation Services. Sector: 56.