Director, Credit Service Operations

Job overview

The Director, Credit Service Operations role offers remote work flexibility; the listing’s location fields show United, West Virginia. Compensation is listed as $100,000 per year plus bonus. The role leads Lenders One Credit, a credit reporting agency serving mortgage lenders and financial institutions. The director is responsible for strategic growth, operational performance, vendor management, and member engagement across credit reporting and related services. The role aims to improve service delivery and efficiency, expand member adoption and offerings, and strengthen partner relationships while maintaining regulatory and risk controls.

What you'll do

• Develop and execute the credit services platform strategy
• identify market opportunities and product enhancements
• drive member utilization, revenue, and profitability
• lead credit operations and establish policies, workflows, and performance standards
• monitor service levels and customer satisfaction
• improve processes and automation
• manage vendor relationships, contracts, and performance
• build lender and member relationships
• support sales, acquisition, retention, and expansion
• lead product and service implementations
• maintain regulatory compliance and risk controls
• recruit, mentor, and develop staff
• represent Lenders One at industry events.

What we're looking for

Skills & competencies

full-time

director

credit service operations

mortgage credit

credit reporting

vendor management

member engagement

remote work flexibility

altisource

$100,000 + bonus

mortgage services

Work arrangement

• Weekend coverage required

Benefits & perks

• 401(k) with company matching
• medical, dental, and vision insurance
• flexible spending account
• life insurance and short- and long-term disability
• wellness and employee assistance programs
• 10 paid holidays
• 19 paid time-off days per year
• paid parental leave.

Why this role

Leadership scope spans credit reporting, verification, fraud prevention, flood certification, vendor partnerships, member engagement, and mortgage operations.

About the employer

Altisource is hiring for this role. Industry: Credit Bureaus. Sector: 56.