Customer Experience Specialist — Remote, Arizona

Job overview

The Customer Experience Specialist role is fully remote for candidates residing in Arizona, excluding Flagstaff. The stated pay is $16 per hour. Nexa operates a 24/7 communication hub for clients and is hiring for its customer experience department. The specialist provides professional inbound caller support, adapts to different client protocols and systems, and meets schedule-adherence, call-wrap-up, and quality-assurance goals. The role helps maintain reliable customer communications across Nexa’s client services.

What you'll do

• Provide empathetic and professional inbound caller support
• switch between client protocols, data-entry systems, and call scripts
• meet schedule-adherence, average call wrap-up time, and quality-assurance standards.

What we're looking for

Skills & competencies

customer experience specialist

remote

arizona residents

inbound support

customer service

call center

24/7 operations

$16/hr

nexa

10-hour shifts

four days on

weekend day required

holiday rotation

401(k) match

Work arrangement

• Weekend coverage required

Benefits & perks

• Medical, dental, and vision insurance
• 401(k) with company match
• employee stock ownership plan
• paid time off
• company-issued equipment after successful training.

Why this role

Full-time 10-hour shifts with four days on and three days off; candidates must work at least one weekend day per week and participate in holiday rotations. Nexa provides company equipment after successful completion of training; employees supply compliant hardware during initial onboarding.

About the employer

Nexa is hiring for this role. Industry: Telemarketing Bureaus and Other Contact Centers. Sector: 56.