Customer Success Manager, LegalTech AI

Job overview

The Customer Success Manager, LegalTech AI role is onsite in New York, NY, with compensation of $75,000–$80,000 per year. Luminance develops an enterprise LegalTech platform using artificial intelligence to support legal teams. The role guides customers through onboarding, technology adoption, and change so they can modernize legal workflows and realize value from the platform. It coordinates with customer stakeholders and internal Sales, Implementation, Product, and Support teams throughout the customer journey.

What you'll do

• Own the post-sales customer experience
• lead structured onboarding and align milestones, timelines, and stakeholders
• guide AI solution adoption and legal workflow modernization
• support change management and user adoption
• serve as a primary contact during onboarding and early lifecycle
• build stakeholder relationships
• coordinate with Sales, Implementation Specialists, Product, and Support
• monitor engagement, risks, and opportunities
• identify growth and renewal opportunities
• relay customer feedback internally
• deliver demonstrations, training, and enablement.

What we're looking for

Skills & competencies

customer success manager

legaltech

artificial intelligence

b2b saas

customer onboarding

change management

user adoption

product demonstrations

luminance

new york ny

$75k–$80k per year

Work arrangement

• Weekend coverage required

Benefits & perks

• Quarterly discretionary bonus.

Why this role

Quarterly discretionary bonus; candidates may come from customer success, account management, project management, implementation, or client-facing legal work.

About the employer

Luminance is hiring for this role. Industry: Software Publishers. Sector: 51.