Personal Lines Insurance Account Manager

Job overview

Compensation is $20–$24 per hour. The Personal Lines Insurance Account Manager is an onsite role based in Shelbyville, KY. , and this position supports the agency's client services department. This role exists to manage and service an existing book of personal insurance clients, ensuring high-quality support for homeowners, auto, and umbrella policies while identifying opportunities for coverage improvements.

What you'll do

• Provide exceptional service to personal lines clients by phone, email, and in person.
• Manage policies including homeowners, auto, umbrella, recreational vehicle, and other personal insurance products.
• Process policy changes, endorsements, renewals, cancellations, and other service requests.
• Review renewals and coverage.
• Obtain quotes and remarket accounts when appropriate.
• Explain coverage, deductibles, premiums, and policy options clearly to clients.
• Assist clients with billing, claims questions, and general policy concerns.
• Communicate with insurance carriers regarding underwriting and policy servicing.
• Maintain accurate client and policy information in the agency management system.
• Document client communications and follow up on outstanding items.
• Identify cross-selling opportunities and refer additional insurance needs when appropriate.
• Build long-term relationships by providing responsive, friendly, and professional service.
• Follow agency procedures and applicable insurance regulations.

What we're looking for

Skills & competencies

full-time

day shift

shelbyville ky

mcdaniel insurance

insurance

account manager

customer service

property and casualty

401k

paid time off

profit sharing

training

Work arrangement

• Weekend coverage required

Benefits & perks

• Competitive salary, supportive and team-oriented work environment, opportunity for advancement, paid time off, training & development, 401(k) matching, profit sharing, bonus opportunities, paid volunteer hours.

About the employer

McDaniel Insurance is hiring for this role. Industry: Insurance Agencies and Brokerages. Sector: 52.