Showroom Customer Service Representative

Job overview

The Showroom Customer Service Representative role is onsite in Grand Rapids, MI. Compensation is not specified; the posting describes it as competitive. The role supports Dal-Tile customers through showroom service, product information, samples, and sales transactions. The representative coordinates customer accounts and orders from entry through delivery, maintaining showroom displays and working with internal teams and suppliers to resolve inquiries and order issues.

What you'll do

• Serve walk-in customers and answer inquiries
• provide samples and complete sales transactions
• maintain showroom samples and merchandising
• manage customer accounts, order entry, product information, pricing, stock checks, and transportation
• prepare reports
• coordinate with internal groups to resolve inquiries and order issues.

What we're looking for

Skills & competencies

showroom customer service representative

customer service

showroom

order entry

customer accounts

product samples

merchandising

grand rapids mi

dal-tile

tile products

sales transactions

full-time

Work arrangement

• Weekend coverage required

Benefits & perks

• The posting describes a comprehensive benefits package and gives examples including 401(k) company match, employee purchase discount, and tuition reimbursement.

Why this role

Requires a high school diploma or GED and three or more years of call center or customer service experience; customer account management is preferred.

About the employer

Dal-Tile is hiring for this role. Industry: Other Building Material Dealers. Sector: 44.