Senior Manager, Customer Success

Job overview

The Senior Manager, Customer Success is an onsite role based in Albany, NY, with a salary range of $125,000 - $135,000 per year. This position supports the iCIMS customer success function. This role exists to lead and scale high-performing customer success teams. The Senior Manager drives customer adoption, retention, and value realization by optimizing processes, developing leadership capability, and partnering with cross-functional teams to ensure exceptional customer outcomes.

What you'll do

• Lead and coach customer success managers to drive engagement and performance.
• Translate strategic priorities into actionable plans.
• Monitor team performance and implement improvements for scalability.
• Partner with cross-functional stakeholders to drive retention and adoption.

What we're looking for

Skills & competencies

full-time

day shift

albany ny

customer success

management

saas

leadership

retention

strategy

onsite

$125k-$135k

Work arrangement

• Weekend coverage required

Benefits & perks

• Medical, dental, vision, 401(k), open vacation policy, tuition reimbursement.

Why this role

$125k-$135k base salary; OTE $150k-$170k.

About the employer

iCIMS is hiring for this role. Industry: Marketing Consulting Services. Sector: 54.