Customer Service Representative — State Farm Agent Team Member

Job overview

The Customer Service Representative — State Farm Agent Team Member role is an onsite, full-time position in Houston, TX, paying $45,000–$60,000 per year. The role supports the customer experience and growth of Kevin Luong's State Farm agency. The representative answers policy questions, assists with policy changes, processes claims, and follows up with customers. The role coordinates with agency teammates and maintains accurate interaction records to help address community members' insurance needs.

What you'll do

• Answer customer inquiries and provide policy information
• assist with policy changes and updates
• process insurance claims and follow up with customers
• maintain accurate records of customer interactions.

What we're looking for

Skills & competencies

customer service representative

insurance

policy information

policy changes

claims processing

customer follow-up

houston tx

kevin luong state farm agent

$45k–$60k/year

license reimbursement

Work arrangement

• Weekend coverage required

Benefits & perks

• License reimbursement, advancement opportunities, paid time off, training and development, performance-based bonus, competitive salary, and flexible schedule.

Why this role

Previous customer service experience preferred; license reimbursement and training and development are offered.

About the employer

KEVIN LUONG - State Farm Agent is hiring for this role. Industry: Insurance Agencies and Brokerages. Sector: 52.