Automotive Service Advisor

Job overview

The Automotive Service Advisor role is onsite in Crystal Lake, IL. Pay is $65,000–$90,000 per year; the posting says top performers earn $100,000 or more. Napleton is a family-owned automotive group that has served drivers for more than 90 years. The advisor connects customers with service technicians, explains inspection findings and recommended repairs, and keeps customers informed throughout their visit. The role supports customer satisfaction and dealership service and sales goals.

What you'll do

• Greet customers and conduct vehicle walkarounds
• write accurate repair orders in Tekion
• present inspection findings and explain recommended maintenance and repairs
• update customers by phone, text, and video
• verify warranty, recall, and service contract coverage and process deductibles
• work toward CSI, hours-per-repair-order, ELR, and sales goals.

What we're looking for

Skills & competencies

automotive service advisor

full-time

crystal lake il

napleton

dealership service

customer relations

repair orders

tekion

warranty coverage

service sales

$65k–$90k/year

automotive

Work arrangement

• Weekend coverage required

Benefits & perks

• Medical, dental, vision, 401(k), paid time off, employee vehicle and service discounts, factory training, and advancement path.

Why this role

Medical, dental, vision, 401(k), paid time off, employee vehicle and service discounts, factory training, and a path to shop foreman or service management. Dealership service advisor experience is preferred; Tekion and GM vehicle experience are pluses.

About the employer

Napleton of Crystal Lake is hiring for this role. Industry: General Automotive Repair. Sector: 81.