Guest Service Manager, Product Sales & Services

Job overview

The Guest Service Manager, Product Sales & Services role is onsite at Stevens Pass in Leavenworth, WA. The stated pay range is $80,168.40–$83,283.00 per year, plus annual bonus. The manager leads the resort guest experience team and supports Product Sales & Services and the broader guest journey. This leader develops the team and coordinates people, processes, and technology to deliver the resort’s guest service strategy, improve service delivery, and support operational and financial performance. The role also partners with resort departments on guest and employee experience, summer business development, and seasonal readiness.

What you'll do

• Lead an in-resort team of 40+ across multiple locations
• manage labor across Product Sales & Services, Guest Services Front Desk, Greeter, and Call Center teams
• execute guest service strategy
• hire and develop team members
• drive ancillary revenue through product expertise, needs assessment, upselling, and cross-selling
• implement tools and initiatives with the Product Sales & Services Center of Excellence
• partner with Ski & Ride School/Bike School and other resort operations
• manage departmental labor, operational, and capital budgets
• support summer business development and seasonal base-area readiness.

What we're looking for

Skills & competencies

guest service manager

product sales & services

guest experience

resort leadership

team leadership

workforce management

ancillary revenue

stevens pass

leavenworth wa

vail resorts

annual bonus

year-round

Work arrangement

• Weekend coverage required

Benefits & perks

• Free employee ski passes and ski lessons
• discounted lift tickets for friends and family
• discounts on lodging, food, gear, and mountain shuttles
• 401(k)
• employee assistance program
• training and professional development
• referral program
• eligible full-time benefits include medical, dental, vision, dependent ski passes, and critical illness and accident plans.

Why this role

Year-round role on the Resort Leadership Team; leads a team of 40+ and partners with resort and senior leadership.

About the employer

Vail Resorts is hiring for this role. Industry: Skiing Facilities. Sector: 71.