Case Manager, DeafHealth

Job overview

The Case Manager, DeafHealth is a hybrid role based in Austin, TX, with candidates required to reside in Travis County or a neighboring service county: Williamson, Hays, Bastrop, or Caldwell. The role pays $60,000–$70,000 per year and requires up to 20% travel for in-person case support and outreach events. DeafHealth advances healthcare access for Deaf communities through bilingual advocacy, education, research, and navigation. The case manager guides clients from initial contact through resolution, supporting healthcare access, benefits enrollment, and navigation. By coordinating applications, follow-up, referrals, and documentation, the role helps Deaf, DeafBlind, and Hard of Hearing individuals access benefits and care with dignity and clarity.

What you'll do

• Manage cases from intake through resolution, including eligibility screening, documentation, applications, submission, and follow-up
• provide in-person and virtual support
• follow up on pending cases, renewals, and recertifications
• escalate complex cases
• explain healthcare and benefits options accessibly
• assist with Medicaid, CHIP, and Marketplace enrollment
• refer clients to qualified tax, legal, or SSA partners
• coordinate warm handoffs
• maintain partner relationships
• represent DeafHealth at outreach events
• document case activity and outcomes
• track progress and maintain confidentiality.

What we're looking for

Skills & competencies

case manager

deafhealth

hybrid

austin tx

deaf and deafblind communities

american sign language

healthcare navigation

benefits enrollment

medicaid

chip

$60k–$70k

up to 20% travel

Work arrangement

• Weekend coverage required

Why this role

American Sign Language and written English communication required; recent graduates with relevant internship experience may be considered; up to 20% travel.

About the employer

Communication Service for the Deaf, Inc is hiring for this role. Industry: Services for the Elderly and Persons with Disabilities. Sector: 62.