Customer Success Manager
Compensation
$85k – $110k /yr
Employment type
Full-time
Work setting
On-site
Location
Chicago, IL
Schedule
Day shift
Posted
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Job overview
The Customer Success Manager role is a fully remote position based in the US. Compensation is provided at an annual salary of $85,000 to $110,000 plus a bonus plan. This role supports QAD, Inc., a global leader in SaaS manufacturing and supply chain solutions, helping customers build adaptive enterprises. The Customer Success Manager is responsible for driving customer retention and growth through adoption, support, and value demonstration. The role involves nurturing customers throughout their journey, tracking interactions in Salesforce, and partnering with sales executives to identify new opportunities.
What you'll do
- Drive customer retention and growth
- manage customer journey artifacts
- track interactions in Salesforce
- monitor customer growth
- increase product utilization
- partner with sales executives.
What we're looking for
- Skills & competencies
- full-timeday shiftremotecustomer successsaasmanufacturingsoftwareaccount managementsales
- Work arrangement
- Weekend coverage required
Benefits & perks
- Medical, dental, and vision coverage
- 401(k) with match
- short-term and long-term disability
- life insurance
- paid time off
- parental leave.
Why this role
Fully remote role; global leader in SaaS manufacturing solutions; comprehensive compensation package.
About the employer
QAD, Inc. is hiring for this role. Industry: Marketing Consulting Services. Sector: 54.
Additional details
- Industry sector
- 54
- Industry
- Marketing Consulting Services
- Occupation code
- 13-1199.00
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Listing ID: 1e17e471-363c-4b00-af7c-d739dee60995