Customer Success Manager

Job overview

The Customer Success Manager role is onsite at Property Meld headquarters in downtown Rapid City, SD. The starting base salary is $60,000–$70,000 per year, with uncapped commission potential and on-target earnings described as around 35% above base from base, commission, and bonus. Property Meld provides a platform for property management operations and emphasizes helping customers succeed with it. The manager owns a portfolio of customer relationships and works to strengthen retention, renewal readiness, and account growth. By connecting the platform to customer goals, identifying risks early, using customer-health data, and sharing feedback with internal teams, the role helps customers realize ongoing value.

What you'll do

• Build trusted customer partnerships
• support product adoption and ongoing customer success
• identify risks and address issues early
• take accountability for customer health, retention, and renewal readiness
• identify appropriate account-growth opportunities
• collaborate with Product, Support, and other internal teams to share feedback and resolve problems
• track customer health and use data to guide conversations and solutions.

What we're looking for

Skills & competencies

customer success manager

customer relationships

customer retention

renewals

account growth

saas

property technology

rapid city sd

property meld

$60k-$70k base

uncapped commission

onsite

relocation assistance

Work arrangement

• Weekend coverage required

Benefits & perks

• Health, vision, and dental coverage
• Aflac
• life insurance
• health savings account
• paid time off
• paid volunteer time
• employee assistance program
• gym membership discounts
• relocation assistance for eligible candidates.

Why this role

The posting also mentions openings for an Associate Customer Success Manager; this role is full-time and onsite at headquarters, with relocation assistance available for eligible candidates.

About the employer

Property Meld is hiring for this role. Industry: Residential Property Managers. Sector: 53.