Call Center Agent

Job overview

The Call Center Agent is an onsite, full-time role in Pearl City, HI, paying $21 per hour. HawaiiUSA Federal Credit Union is a member-owned, not-for-profit financial cooperative focused on helping members achieve financial goals and supporting its community.

What you'll do

• Answer incoming member calls professionally
• assist with informational and transactional requests
• safeguard member information
• research and address concerns
• maintain knowledge of credit union products and services
• identify cross-sell opportunities
• provide financial wellness education
• and meet service goals.

What we're looking for

Skills & competencies

call center agent

pearl city hi

hawaiiusa federal credit union

full-time

day shift

$21/hr

member service

financial wellness

credit union

call handling

data entry

customer support

Work arrangement

• Weekend coverage required

Benefits & perks

• Medical, drug, vision, and dental premiums for employee-only coverage
• paid time off
• 401(k) with 3% employer contribution
• tuition reimbursement
• life and disability insurance
• paid training
• professional development assistance
• and additional listed benefits.

Why this role

Requires a high school diploma or GED, basic keyboarding and data-entry skills, and clear professional communication. The role involves navigating multiple computer systems and handling member inquiries and concerns.

About the employer

HawaiiUSA Federal Credit Union is hiring for this role. Industry: Credit Unions. Sector: 52.