Bilingual Customer Support Specialist

Job overview

The Bilingual Customer Support Specialist is an onsite role based in Plano, TX, with pay ranging from $26 to $30 per hour. This position supports the Texas branch of Uline, a leading distributor of shipping and packaging materials, by providing high-quality service to customers. This role exists to process orders, provide product recommendations, and handle account inquiries while serving as a solutions expert. The specialist builds business relationships over phone, email, and chat to ensure customer needs are met through Uline's offerings.

What you'll do

• Process customer orders, make product recommendations and handle account inquiries using world-class technology.
• Be a product and solutions expert.
• Build business relationships with customers over phone, email and chat.
• Understand customer needs and recommend Uline's best solutions.
• Help customers navigate Uline's website and online ordering.

What we're looking for

Skills & competencies

full-time

day shift

plano tx

uline

$26-$30/hr

bilingual

customer support

onsite

drug-free workplace

high school diploma required

Work arrangement

• Weekend coverage required

Benefits & perks

• Health insurance, 401(k) with 6% match, bonus programs, tuition assistance, fitness center.

Why this role

Includes comprehensive health insurance, 401(k) with 6% match, bonus programs, and tuition assistance.

About the employer

Uline, Inc. is hiring for this role. Industry: Telemarketing Bureaus and Other Contact Centers. Sector: 56.