Client Support Engineer, Chicago

Job overview

The Client Support Engineer, Chicago role is onsite at a client office in Chicago, IL. Base salary is $80,000–$100,000 per year, with bonus eligibility. Thrive provides technology solutions in cybersecurity, hybrid cloud, global network management, disaster recovery, and managed services. The engineer provides deskside and end-user technical support, resolving first-level hardware, software, and connectivity issues and escalating more complex problems. The role supports the client’s users through ticket response, troubleshooting, equipment setup and maintenance, documentation, and coordination with vendors and higher-tier support teams.

What you'll do

• Diagnose and resolve first-level workstation, laptop, software, hardware, network, VPN, printer, and connectivity issues
• communicate solutions and provide one-on-one user training
• document issues and resolutions in ticketing systems
• configure end-user computers and peripherals onsite and remotely
• coordinate equipment repairs with vendors
• perform minor hardware repairs as needed
• assist engineering and Tier 2–3 staff with research and documentation.

What we're looking for

Skills & competencies

client support engineer

full-time

chicago il

thrive

$80k–$100k/year

onsite support

desktop support

hardware troubleshooting

software support

network connectivity

ticketing system

comptia a+

comptia net+

bonus eligible

Work arrangement

• Weekend coverage required

Why this role

Onsite client support in Chicago; bonus eligible; requires 3+ years of end-user support and PC troubleshooting experience, plus CompTIA A+ and Net+ certifications or equivalent experience.

About the employer

Thrive is hiring for this role. Industry: Computer Facilities Management Services. Sector: 54.