Morning Hotel Guest Service Representative

Job overview

The Morning Hotel Guest Service Representative role is onsite in Phoenix, AZ, with a starting wage of $18 per hour; experienced candidates may qualify for a higher wage. The position supports guest services at Hampton Inn & Suites Happy Valley Phoenix North, part of a hotel team focused on a personalized guest experience. The role helps guests throughout their stay by handling reservations, check-in and checkout, payments, questions, and complaints. It also supports occupancy and revenue through property sales techniques and contributes to smooth front-desk operations.

What you'll do

• Answer property phones
• make reservations
• check guests in and out
• process payments and maintain the cash drawer
• respond to guest requests and complaints
• use sales techniques to support occupancy and revenue
• operate office equipment.

What we're looking for

Skills & competencies

morning guest services

hotel front desk

phoenix az

hampton inn & suites

7am-3pm

five days a week

reservations

guest check-in/out

cash handling

customer service

hotel operations

starting at $18/hour

Work arrangement

• Weekend coverage required

Benefits & perks

• Medical, dental, and vision coverage
• paid time off and paid sick time
• employee assistance program
• HSA/FSA options
• 401(k) with company match
• hotel discounts
• referral and incentive programs
• paid volunteer hours
• training and career development.

Why this role

Starting at $18/hour; experienced candidates may qualify for a higher wage. Must have at least one year of customer service or hotel front desk experience and be available five days a week, 7 a.m.–3 p.m. Benefits include medical, dental, and vision coverage, paid time off, 401(k) match, hotel discounts, and career development opportunities.

About the employer

AZ- Hampton Inn & Suites Happy Valley Phoenix North is hiring for this role. Industry: Hotels (except Casino Hotels) and Motels. Sector: 72.