Customer Resolution Specialist

Job overview

The Customer Resolution Specialist position is onsite in Stuart, FL. Compensation is not specified. The role reports to the Senior Manager of Customer Resolution and Retention and supports customer dispute resolution across NuCO2’s organization. The specialist serves as an escalation point for customer issues, researching billing and service concerns and coordinating timely responses. The role helps protect customer loyalty by resolving disputes, maintaining accurate account information, and meeting quality and productivity goals.

What you'll do

• Follow up with internal functional leaders on agreed customer actions and repairs
• identify and resolve issues involving data setup, invoicing, and equipment service
• provide scheduled and ad hoc service-metric reports
• research and resolve invoice inquiries
• respond accurately and promptly to customers and internal teams
• proactively address potential escalations
• facilitate issue resolution and account adjustments
• keep work orders and cases within guidelines
• maintain accurate customer contracts and pricing documents
• meet quality and productivity targets.

What we're looking for

Skills & competencies

customer resolution specialist

stuart fl

nuco2

customer service

customer disputes

billing resolution

account support

customer retention

invoice inquiries

microsoft office

sales coordination

Work arrangement

• Weekend coverage required

Benefits & perks

• Health, dental, disability, and life insurance
• paid holidays and vacation
• 401(k) retirement plan
• employee discounts
• educational and professional development opportunities.

Why this role

The role combines sales and customer service responsibilities and requires contact with internal and external customers.

About the employer

NuCO2 is hiring for this role. Industry: All Other Support Services. Sector: 56.