Customer Claims Advocate

Job overview

Customer Claims Advocate is an onsite role in Houston, TX. Compensation is not specified. The role supports ManhattanLife’s Claims team, serving customers of a health and life insurance company. The advocate resolves claim inquiries by explaining benefits, coordinating required documentation, evaluating claims, and applying policy provisions. This work helps customers receive timely answers and supports accurate claims processing.

What you'll do

• Answer inbound customer calls and explain claim information
• research claims and benefit details
• handle escalated calls
• coordinate documentation with insured customers, medical providers, and primary insurers
• evaluate claims and follow up during adjudication
• process claims according to policy provisions and law
• resolve inquiries and complaints
• prepare activity reports and communicate with claimants in writing or by email.

What we're looking for

Skills & competencies

customer claims advocate

houston tx

manhattanlife

insurance claims

claims support

customer service

inbound calls

claims research

benefit calculations

medical documentation

policy provisions

Work arrangement

• Weekend coverage required

Benefits & perks

• Health, dental, and vision coverage starting day one
• flexible schedules including shortened Friday hours
• free parking
• company events
• professional development
• wellness program.

Why this role

On-the-job training is provided; insurance or financial experience and LOMA designations are preferred but not required. Light travel between nearby offices may be needed.

About the employer

ManhattanLife Insurance & Annuity Company is hiring for this role. Industry: Direct Health and Medical Insurance Carriers. Sector: 52.