BMC Helix Remedyforce Administrator / ITSM Specialist

Job overview

The BMC Helix Remedyforce Administrator / ITSM Specialist role is onsite in Hooksett, NH. Compensation is not specified. Genius Business Solutions is an IT services provider serving organizations across multiple industries and regions. The administrator manages and enhances the Remedyforce platform, supporting efficient IT service management through workflow administration, SLA governance, reporting, and AI-related configuration. The role also develops a roadmap for SLA automation and AI implementation.

What you'll do

• Administer and configure BMC Helix Remedyforce workflows and service management processes
• configure, assess, and report on SLAs
• implement and manage AI configurations and enhancements
• collaborate with stakeholders on an AI and SLA automation roadmap
• monitor performance, troubleshoot issues, and support users
• generate governance reports
• align configurations with ITSM practices.

What we're looking for

Skills & competencies

bmc helix remedyforce

hooksett nh

itsm specialist

platform administration

sla configuration

sla governance

ai enhancements

workflow administration

automation roadmap

system support

reporting

genius business solutions

Work arrangement

• Weekend coverage required

Why this role

The posting describes a six-month-plus onsite assignment in the title.

About the employer

Genius Business Solutions is hiring for this role. Industry: Custom Computer Programming Services. Sector: 54.