Front Desk / Back Office Assistant

Job overview

The Front Desk / Back Office Assistant is an onsite role in Lakeland, FL. Compensation is not specified. The position supports daily front- and back-office operations at an Ethos Health Group medical office, helping create a welcoming and organized patient experience. The assistant coordinates patient flow, appointments, communications, and documentation while supporting providers and clinical staff. Accurate records, professional service, and protection of patient privacy help the office operate smoothly and keep the patient experience central.

What you'll do

• Welcome patients
• manage check-in and check-out
• monitor patient flow and appointment schedules
• schedule, confirm, and reschedule appointments
• update patient information in the EHR
• verify insurance and contact information as required
• organize documents
• answer and direct calls
• protect patient confidentiality and follow HIPAA requirements
• assist with opening and closing front-office responsibilities.

What we're looking for

Skills & competencies

front desk assistant

back office assistant

lakeland fl

medical office

patient check-in

patient check-out

appointment scheduling

ehr

patient records

hipaa

patient communication

monday–friday 8:45 am–6:00 pm

Work arrangement

• Weekend coverage required

Why this role

The office schedule is Monday–Friday, 8:45 AM–6:00 PM; schedule and coverage requirements may vary by office and operational needs. High school diploma or equivalent required.

About the employer

Ethos Health Group LLC is hiring for this role. Industry: Offices of Physicians (except Mental Health Specialists). Sector: 62.