Back to search
NICE InContact Business Systems Analyst
Yantran LLC · Plano, TX · Contact-center and IVR applications
Employment type
Full-time
Work setting
On-site
Location
Plano, TX
Schedule
Day shift
Posted
Apply for this job
You'll be redirected to the employer's application page.
Job overview
The NICE InContact Business Systems Analyst role is onsite in Plano, TX; compensation is not specified. The posting focuses on contact-center workflows, IVR applications, and NICE CXone tools.
What you'll do
- Apply understanding of contact-center workflows and IVR applications
- work with NICE CXone Central, CX softphone, Salesforce agents, CXone reporting and dashboards, and omnichannel routing
- support IVR call-flow modifications to promote self-service
- and use REST APIs and Jira.
What we're looking for
- Skills & competencies
- nice incontact business systems analystplano txyantran llccontact centerivrnice cxoneomnichannel routingsalesforce agentscxone reportingrest apijiraonsite day one
- Work arrangement
- Weekend coverage required
Why this role
The listing title is “Nice BSA,” while the description identifies the role as NICE InContact BSA. The work location is specified as Plano, Texas, onsite from day one.
About the employer
Yantran LLC is hiring for this role. Industry: Computer Systems Design Services. Sector: 54.
Additional details
- Industry sector
- 54
- Industry
- Computer Systems Design Services
- Occupation code
- 15-1211.00
Apply for this job
You'll be redirected to the employer's application page.
Browse more jobs
Listing ID: 1d7e9548-98b3-4914-b605-17296bbff978