Branch Specialist Technical Support

Job overview

The Branch Specialist Technical Support position is an onsite role based in Erie, PA. Compensation is not specified for this role, which supports the technical service and sales team at Sherwin-Williams. This role exists to provide technical expertise and support to wholesale customers, ensuring product quality and service expectations are met.

What you'll do

• Ensure customer quality and service expectations are met
• Assist customers in preparing paint specifications to meet product applications
• Troubleshoot on-line technical problems such as correcting batches and formulation of products
• Advise customers of product line changes and improvements
• Maintain expertise in equipment use and surface preparation
• Shade product batches using intermix system
• Assist customers with product inventory control/re-ordering
• Train customers on product knowledge and application methods
• Evaluate product complaints and decide the best way to resolve the problem
• Assist sales reps by preparing samples, panels, etc. for presentations
• Coordinate technical service issues between branch, sales reps and product service room
• Maintain customer technical service issues on file for follow-up
• Maintain facility to S-W standards through proper maintenance, repair and housekeeping
• Identify facility problems and make recommendations
• Follow designated loss prevention, security and safety practices according to policy and correct or report non-compliance of appropriate procedures/policies
• Must be familiar with the proper, handling, storing, labeling, cleaning up spills, disposing of and filing all paperwork associated with hazardous material/waste
• Troubleshoot and resolve customer problems with spray equipment
• Document and refer potential wholesale leads to appropriate sales rep
• Operate all material handling, color matching, tinting, mixing and lab testing equipment as required and in a safe manner
• Assist with physical inventory
• Assist with color blending, warehouse and delivery responsibilities as needed.

What we're looking for

Skills & competencies

full-time

day shift

erie pa

sherwin-williams

technical support

sales

customer service

onsite

no degree required

weekend work

Work arrangement

• Weekend coverage required

Benefits & perks

• Life, Career, and Connection benefits including health and well-being support, skill development, and community engagement.

About the employer

Sherwin-Williams is hiring for this role. Industry: Other Professional Equipment and Supplies Merchant Wholesalers. Sector: 42.