Account Associate – State Farm Agent Team Member

Job overview

The Account Associate role is onsite in Santa Ana, CA, with an annual salary range of $70,000–$95,000. The position supports Ngoc Phung's State Farm agency and its customer service and growth goals. The associate helps manage customer accounts, respond to policy inquiries and changes, process claims, and coordinate with underwriters. Through attentive service and relevant product outreach, the role supports customers and the agency's daily operations.

What you'll do

• Manage customer accounts and update database information
• assist with policy changes and inquiries
• process insurance claims and follow up on claim status
• coordinate with underwriters to support timely policy issuance.

What we're looking for

Skills & competencies

account associate

state farm agent

santa ana ca

full-time

onsite

customer accounts

policy support

claims processing

underwriting coordination

vietnamese preferred

$70k–$95k

Work arrangement

• Weekend coverage required

Benefits & perks

• Simple IRA, hiring bonus, health insurance, paid time off, training and development, performance bonus, and advancement opportunities.

Why this role

Bilingual Vietnamese is highly preferred; previous insurance or related experience is preferred.

About the employer

Ngoc Phung - State Farm Agent is hiring for this role. Industry: Insurance Agencies and Brokerages. Sector: 52.