Front Desk Associate

Job overview

The Front Desk Associate role is onsite in Des Moines, IA. Compensation is $17 per hour. The position is at the Holiday Inn Express & Suites Des Moines Downtown, a Sherman Associates-owned IHG-franchised hotel. The associate welcomes and registers guests, handles calls and payments, and supports retail and hotel presentation. The role contributes to a smooth guest stay by providing professional service, maintaining accurate records, and responding to guest concerns.

What you'll do

• Greet and welcome arriving guests
• register and book guests and verify reservation and contact information
• assist with kiosk operations
• answer inbound calls professionally
• maintain knowledge of hotel facilities and the local area
• accept guest payments and maintain the house bank
• report receipts
• process retail transactions and maintain retail cleanliness and stock
• handle luggage claims and guest luggage when requested
• respond to complaints
• complete additional duties as assigned.

What we're looking for

Skills & competencies

front desk associate

des moines ia

holiday inn express

part-time

hotel guest services

guest registration

reservations

customer service

payment processing

retail support

weekday and weekend availability

$17/hr

Work arrangement

• Weekend coverage required

Why this role

Part-time availability is sought for both weekdays and weekends; 1–2 years of public-contact experience is required.

About the employer

Holiday Inn Express & Suites Des Moines Downtown is hiring for this role. Industry: Hotels (except Casino Hotels) and Motels. Sector: 72.