National Support Specialist

Job overview

The National Support Specialist role is listed in Madison, AL, while the description identifies Huntsville, AL as the location. The role is onsite, full time, and pays $40,000–$50,000 per year. Automated Systems Design provides design, engineering, and project management services for workplace technology and supports technology-enabled spaces. The specialist serves as a primary contact for clients and technicians on support tickets, coordinating schedules and communication through resolution. The role also prepares project estimates, coordinates field technicians and client contacts, collaborates across departments, and maintains accurate project updates in CRM or project-management software.

What you'll do

• Coordinate communication between clients and technicians
• schedule and close support services and tickets
• prioritize customer satisfaction
• provide estimates for small and medium-sized projects
• coordinate field technicians, onsite contacts, and clients
• collaborate with departments to resolve issues
• update CRM and project-management records.

What we're looking for

Skills & competencies

national support specialist

client support

technology services

support tickets

project coordination

crm updates

huntsville al

madison al

automated system design

$40k–$50k

full-time

medical and dental

401(k) match

15 days pto

Work arrangement

• Weekend coverage required

Benefits & perks

• Uncapped commission, fully paid medical and dental, 401(k) matching after the 90-day waiting period, 15 days of PTO during the first two years, and advancement opportunities.

Why this role

Entry-level position with training; familiarity with networking, access control, CCTV, low-voltage cabling, wireless networks, AV systems, or intrusion detection is a plus.

About the employer

Automated System Design is hiring for this role. Industry: Computer Systems Design Services. Sector: 54.