Patient Services Representative — Behavioral Health

Job overview

The Patient Services Representative works onsite in Buffalo, NY, supporting Evergreen Health’s Center for Behavioral Health. Annual compensation is $42,640. Evergreen describes its approach as collaborative and culturally competent care for the community. The representative provides reception, clerical, and organizational support so patients can navigate appointments and office services. By coordinating scheduling, check-in, referrals, calls, and records, the role helps the behavioral health team deliver a patient-focused experience.

What you'll do

• Welcome and direct patients
• handle incoming calls
• schedule new and existing patients
• check patients in and out using the EMR
• verify patient information
• capture referral details
• screen visitors and calls
• date-stamp and route medical documents
• initiate patient requests
• retrieve packages and mail.

What we're looking for

Skills & competencies

patient services representative

behavioral health

buffalo ny

evergreen health

full-time

$42,640/year

reception

patient scheduling

emr

referral coordination

high school diploma or ged

bilingual english/spanish preferred

Work arrangement

• Weekend coverage required

Benefits & perks

• Medical insurance plan options
• dental and vision coverage at no cost
• paid time off up to four weeks in the first year
• 403(b) with company match
• paid parking or monthly metro pass
• professional development
• paid lunch breaks.

Why this role

High school diploma or GED required; bilingual English/Spanish candidates are strongly encouraged to apply. Medical and behavioral health terminology and EMR experience are preferred.

About the employer

Evergreen Health is hiring for this role. Industry: All Other Miscellaneous Ambulatory Health Care Services. Sector: 62.