Member Care Coordinator

Job overview

The Member Care Coordinator role is listed in Cary, NC, with work described as primarily in an office or home environment; the position may work remotely within regions or onsite at practices. Compensation is not specified. Community Care of North Carolina works to improve health and quality of life through community-based care systems. This non-clinician role supports care management and quality improvement teams by engaging members, coordinating resources, and helping close care gaps. Its work contributes to care access and coordination and supports efforts to reduce avoidable hospitalizations, readmissions, emergency department use, and costs.

What you'll do

• Receive and document referrals
• conduct member outreach, engagement, and scheduling
• verify eligibility and demographics
• complete screenings as needed
• assist with educational materials and referrals
• provide resource information, care coordination, health education, and social support
• advocate for members
• identify care gaps and conduct outreach
• assist with appointment and transportation scheduling
• access electronic health records and upload documents
• collaborate with care teams and practices
• safeguard data and follow HIPAA requirements.

What we're looking for

Skills & competencies

member care coordinator

cary nc

community care of north carolina

care management

member outreach

care coordination

care gap closure

health education

resource navigation

electronic health records

hipaa

travel may be required

Work arrangement

• Weekend coverage required

Benefits & perks

• Competitive benefits package effective the first day of employment
• growth, training, and bonus incentive opportunities.

Why this role

High school diploma or GED and 2–4 years of healthcare-setting experience are required; a health-related degree and bilingual ability are preferred. Travel may be required within the region and/or state.

About the employer

Community Care of North Carolina Inc is hiring for this role. Industry: Other Individual and Family Services. Sector: 62.