Customer Service Representative

Job overview

The Customer Service Representative works onsite in Lincoln, RI, Monday through Friday from 8:30 a.m. to 4:30 p.m. Annual salary is $40,000–$44,000. C.A. Ferolie provides tailored sales and marketing solutions to clients and has operated since 1947. This role connects clients, customers, and internal teams by processing orders accurately, maintaining current product and pricing records, and responding to order-related needs. Its work helps ensure efficient order handling and a responsive customer experience.

What you'll do

• Process orders through email, EDI, and phone
• maintain item, pricing, and promotional allowance information
• review and adjust orders
• assist with invoice reconciliation
• respond to client, customer, and internal inquiries
• communicate issues and updates to management.

What we're looking for

Skills & competencies

customer service representative

lincoln ri

c.a. ferolie

order processing

customer support

client support

edi

microsoft office

monday–friday

8:30 a.m.–4:30 p.m.

Work arrangement

• Weekend coverage required

Benefits & perks

• Medical benefits, generous paid time off, paid holidays, 401(k) with match, and Summer Fridays.

Why this role

Order-processing experience is required; familiarity with consumer products, food/non-food, retail, or wholesale industries is preferred but not required.

About the employer

C.A. Ferolie is hiring for this role. Industry: Marketing Consulting Services. Sector: 54.