Customer Service Representative

Job overview

The Customer Service Representative role is onsite in Rocky Mount, NC, and is full-time. The posting lists $15–$19 per hour. The employer is Alpha Omega Advisement LLC; the role includes customer support for inquiries referred by insurance companies to a collision center. The representative serves as a customer contact across communication channels, resolves questions and concerns, and documents interactions. Timely follow-up and coordination with other departments support a positive customer experience and help address collision-center referrals.

What you'll do

• Respond to customer inquiries by phone, email, chat, or other channels
• assist with product, service, account, billing, or order questions
• resolve concerns and escalate issues when needed
• document interactions
• follow company policies and service standards
• collaborate with other departments
• share customer-experience improvement feedback
• cold call customers referred by insurance companies to the collision center.

What we're looking for

Skills & competencies

customer service representative

alpha omega advisement

rocky mount nc

full-time

$15–$19/hr

customer support

phone

email

chat

issue resolution

collision center referrals

ccc one preferred

Work arrangement

• Weekend coverage required

Benefits & perks

• Supportive team environment
• learning and professional growth opportunities
• compensation and benefits based on experience and location.

Why this role

Experience with CCC One, customer service, complaints, or accounts receivable is preferred. The posting describes compensation and benefits as based on experience and location.

About the employer

Alpha Omega Advisement LLC is hiring for this role. Industry: Telemarketing Bureaus and Other Contact Centers. Sector: 56.