Senior Customer Success Manager

Job overview

The Senior Customer Success Manager role is listed in Austin, TX. Compensation is a $150,000–$160,000 annual base salary plus a 20% bonus plan. The role supports Sitetracker’s Customer Success team and its US enterprise and regional customer portfolio. The manager owns strategic customer relationships and success plans, demonstrating measurable value and return on investment to support retention and growth. The role identifies customer risks, coordinates mitigation with internal teams, and advocates for customer needs while improving customer-success practices.

What you'll do

• Manage enterprise accounts using high-touch engagement
• create and execute account and success plans
• collaborate with Sales and Renewals on customer health and renewal outcomes
• identify risks and remove blockers
• build relationships with senior stakeholders
• demonstrate measurable business value
• develop customer success stories with Marketing
• coordinate cross-functional mitigation plans
• advocate for customer needs and improve customer-success processes.

What we're looking for

Skills & competencies

senior customer success manager

full-time

austin tx

sitetracker

customer success

enterprise accounts

account plans

customer retention

business value

roi

renewals

$150k–$160k base

20% bonus plan

strategic relationships

Work arrangement

• Weekend coverage required

Why this role

The role focuses on strategic account ownership, measurable customer value, retention, and expansion across a US portfolio.

About the employer

Sitetracker is hiring for this role. Industry: Software Publishers. Sector: 51.