Customer Service Representative — HVAC Services

Job overview

The Customer Service Representative role is onsite in Milton, FL. Compensation is not specified. The role supports Lunsford HVAC Services’ residential customers and service teams; the company provides heating and air-conditioning services in the Florida Panhandle. The role manages customer inquiries and service appointments, supports technicians and Comfort Advisors, and helps ensure efficient service delivery. It also maintains customer records, follows up after appointments, and assists with administrative tasks such as data entry, invoicing, and service reports.

What you'll do

• Answer customer calls and inquiries
• listen to concerns and service requests
• schedule service and new-sales appointments
• potentially dispatch technicians based on availability and customer preferences
• provide service, pricing, and appointment information
• maintain customer records
• assist with minor phone troubleshooting
• coordinate job details with technicians
• follow up after appointments
• handle complaints and escalations
• assist with data entry, invoicing, and service reports.

What we're looking for

Skills & competencies

customer service representative

hvac services

residential customers

call handling

appointment scheduling

technician dispatch

customer records

service follow-up

milton fl

lunsford hvac services

medical dental vision

401(k) match

training

education stipends

Work arrangement

• Weekend coverage required

Benefits & perks

• Medical, dental, and vision packages, including fully employer-paid options
• 401(k) with company match
• ongoing training and education stipends.

Why this role

The posting lists medical, dental, and vision packages, including fully employer-paid options; 401(k) with company match; ongoing training; and education stipends.

About the employer

Lunsford HVAC Services, LLC is hiring for this role. Industry: Plumbing, Heating, and Air-Conditioning Contractors. Sector: 23.