Customer Service Specialist

Job overview

The Customer Service Specialist role is onsite in Louisville, KY, and compensation is not specified. Fabricated Metals, LLC is a manufacturing business that describes itself as a family business with a record of steady growth and long-term customer relationships. The specialist supports customers, distributors, and the sales team by processing orders accurately, maintaining customer and order data, and communicating updates. The role helps prevent order discrepancies and supports reliable coordination with sales, production, and shipping teams.

What you'll do

• Enter and process customer orders received by email, online systems, and phone
• verify purchase-order product numbers, quantities, pricing, customer information, and shipping requirements
• identify and resolve discrepancies
• maintain customer and order records
• use Excel to organize and validate information
• monitor order status and delivery timelines
• respond to customer and distribution inquiries
• coordinate with sales, production, and shipping
• generate and maintain reports
• follow procedures for data integrity and documentation.

What we're looking for

Skills & competencies

customer service specialist

louisville ky

fabricated metals

order processing

customer support

order entry

microsoft excel

microsoft outlook

data accuracy

manufacturing support

customer records

Work arrangement

• Weekend coverage required

Benefits & perks

• 401(k)
• health, dental, and vision insurance
• company-paid life and short- and long-term disability insurance
• paid vacation, holidays, and personal days
• annual wage increases and performance-based annual bonus.

Why this role

The posting prefers 1+ years of customer service, order entry, sales administration, or related experience. Microsoft Excel and Outlook proficiency are required; experience with ERP systems or manufacturing or distribution is a plus.

About the employer

Fabricated Metals, LLC is hiring for this role. Industry: All Other Miscellaneous Fabricated Metal Product Manufacturing. Sector: 33.