IT Support Specialist II

Job overview

The IT Support Specialist II role is in office in Kansas City, MO. Compensation is not specified. The in-house IT department supports office and remote users at Conexon, a telecommunications company partnering with rural electric cooperatives to deploy fiber-to-the-home networks and expand high-speed internet access in rural communities. The specialist resolves helpdesk tickets and user requests, troubleshoots end-user systems, and supports Microsoft cloud services and enterprise tools. The role helps employees stay productive by providing clear, responsive technical support and following incidents through resolution.

What you'll do

• Manage and resolve helpdesk tickets and user emails
• troubleshoot end-user technical issues
• support Windows environments and Microsoft 365
• configure and manage users, groups, Office applications, and OneDrive
• communicate with users through incident resolution
• explain technical concepts to varied audiences
• manage multiple priorities and projects.

What we're looking for

Skills & competencies

it support specialist ii

helpdesk

microsoft 365

windows support

azure

onedrive

microsoft intune

zendesk

kansas city mo

in office

fixed schedule

no travel

health benefits

three weeks pto

retirement benefits

Work arrangement

• Weekend coverage required

Benefits & perks

• Three weeks of paid time off
• health, dental, and vision coverage
• life insurance
• short- and long-term disability insurance
• retirement benefits.

Why this role

In-office role with a fixed schedule and no overtime or travel stated; supports both office and remote users. Requires 3–5 years of IT support experience and 2–3 years of Office 365 management experience.

About the employer

CONEXON is hiring for this role. Industry: Wired Telecommunications Carriers. Sector: 51.