Customer Service Representative — Online and Telephone Sales

Job overview

The Customer Service Representative — Online and Telephone Sales role is onsite in Fresno, CA. Potential total annual earnings are stated as $42,640–$60,000, with hourly pay of $18–$24 plus incentives. The role is in the Sales department and reports to the Vice President of Sales and Operations. The representative handles customer inquiries and orders, helps customers use online ordering and payment platforms, and addresses questions about orders, deliveries, and payments. The role supports sales and repeat business by providing accurate product information, resolving issues, and maintaining customer relationships.

What you'll do

• Handle high volumes of calls, emails, and orders
• resolve customer issues by phone, email, and chat
• assist with online transactions, order placement, payments, and site navigation
• collaborate with IT or web development on technical issues
• provide product and service information
• review orders for accuracy
• recommend products
• follow up on satisfaction and post-sale issues
• maintain transaction and sales records
• escalate complex issues
• provide online support.

What we're looking for

Skills & competencies

customer service representative

online sales

telephone sales

fresno ca

donaghy sales

customer orders

online ordering

phone and email support

sales

$18–$24/hour

$42,640–$60,000 potential annual earnings

incentives

temporary full-time

customer issue resolution

Work arrangement

• Weekend coverage required

Why this role

The posting identifies the position as temporary full-time. A high school diploma and prior experience in a similar role are listed as typical qualifications.

About the employer

Donaghy Sales LLC is hiring for this role. Industry: Telemarketing Bureaus and Other Contact Centers. Sector: 56.