Customer Relations Coordinator - 2nd Shift

Job overview

The Customer Relations Coordinator is an onsite role based in Kent, WA. This position offers a pay rate of $23.00 to $24.18 per hour, supporting the operations team at Forward Air. This role exists to provide front-line administrative and customer service support for multimodal transportation operations. The coordinator manages shipment documentation, tracks and traces freight, coordinates scheduling, and supports financial activities like billing and accounts payable/receivable to ensure timely and accurate service delivery.

What you'll do

• Serve as a point of contact for customers and drivers, perform data entry, track shipments, coordinate scheduling, prepare shipping documents, and support billing activities.

What we're looking for

Skills & competencies

full-time

2nd shift

kent wa

logistics

customer service

transportation

coordinator

administrative

billing

onsite

Work arrangement

• Weekend coverage required

Benefits & perks

• Competitive hourly pay, professional development, and team-oriented environment

Why this role

Stable 2nd shift schedule, competitive hourly pay, and opportunity to work in a fast-paced logistics environment.

About the employer

Forward Air is hiring for this role. Industry: Process, Physical Distribution, and Logistics Consulting Services. Sector: 54.