Call Center Representative, Patient Appointment Scheduling

Job overview

The Call Center Representative role is in person in San Antonio, TX. Pay is $16–$18 per hour. The representative schedules patient appointments for audiologists, supporting access to hearing-care services. The role handles inbound and outbound calls to arrange appointments and provide customer service. Dependable attendance, clear communication, and basic computer skills help ensure patients are scheduled accurately and receive a helpful experience.

What you'll do

• Schedule patient appointments through outbound calls
• provide friendly customer service
• use a PC and internet browsers
• maintain dependable attendance and commitment
• complete a two-week training schedule from 8 a.m. to 5 p.m. Monday through Friday
• work an eight-hour shift between 8 a.m. and 8 p.m. across a five-day week that includes weekends.

What we're looking for

Skills & competencies

call center representative

patient appointment scheduling

inbound calls

outbound calls

customer service

audiology

san antonio tx

trinity staffing services

$16-$18/hr

weekend availability

8-hour shift

in office

Work arrangement

• Weekend coverage required

Benefits & perks

• 401(k)
• dental, health, and vision insurance
• on-the-job training
• work-from-home benefit is listed, although the position is explicitly described as in-office.

Why this role

In-office position, not remote; minimum one year of inbound or outbound call-center experience; drug screen and background check required; two-week weekday training.

About the employer

Trinity Staffing Services is hiring for this role. Industry: Telemarketing Bureaus and Other Contact Centers. Sector: 56.