Director of Payment Operations & Strategy

Job overview

The Director of Payment Operations & Strategy role is listed in Seattle, WA; the posting does not specify a work arrangement. Compensation is $160,000–$200,000 per year. Zenoti provides cloud-based business software for salons, spas, medspas, and fitness studios. The director leads payment operations strategy and execution, ensuring payment processing is efficient, secure, and compliant while managing risk, resolving operational issues, and coordinating with internal teams and external payment partners.

What you'll do

• Develop and execute the payment operations team's strategic vision
• lead and mentor the team
• maintain regulatory compliance and risk-mitigation policies
• address payment issues and inquiries
• train internal teams and provide product-development input to reduce escalations
• monitor KPIs and report to senior management
• collaborate with finance, IT, customer service, legal, processors, software partners, and banks.

What we're looking for

Skills & competencies

director of payment operations & strategy

seattle wa listing

zenoti

payment processing

payment operations leadership

compliance

risk management

kpi reporting

payment partners

cloud-based software

$160k–$200k/year

Work arrangement

• Weekend coverage required

Why this role

Requires seven or more years of payment operations experience, including at least three years in a leadership role. An MBA or relevant advanced degree is preferred. The posting lists a $160,000–$200,000 pay range.

About the employer

Zenoti is hiring for this role. Industry: Computing Infrastructure Providers, Data Processing, Web Hosting, and Related Services. Sector: 51.