Professional Services API Specialist

Job overview

The Professional Services API Specialist works onsite in Bethesda, MD. Compensation is stated as $60,000–$70,000 per year. The role supports Brivo customers, partners, and developers as they connect applications and systems with Brivo. The specialist helps customers activate and maintain integrations by guiding onboarding, troubleshooting technical issues, managing support requests through resolution, and coordinating complex cases with internal teams. Documentation of recurring issues and solutions supports consistent customer assistance.

What you'll do

• Guide customers, partners, and developers through API activation and onboarding
• troubleshoot REST and JSON requests using tools such as Postman
• conduct partner discovery meetings and recommend relevant API capabilities
• manage support tickets from intake through resolution
• collaborate with Product, Engineering, and Tier-3 support
• write and update knowledge-base articles and troubleshooting documentation.

What we're looking for

Skills & competencies

api specialist

bethesda md

brivo

api support

rest apis

postman

json

xml

customer onboarding

technical troubleshooting

support tickets

product and engineering collaboration

$60k–$70k/year

Work arrangement

• Weekend coverage required

Benefits & perks

• Medical, vision, and dental plans with company-offset premiums
• 401(k) with company match
• paid time off
• onsite communal meals, social events, and stocked workspaces.

Why this role

The posting highlights in-person collaboration, communal meals, social events, and stocked workspaces, along with medical, vision, and dental plans, a 401(k) match, and paid time off.

About the employer

Brivo is hiring for this role. Industry: All Other Professional, Scientific, and Technical Services. Sector: 54.