Customer Service Representative, Inbound Calls (January 2027 Start)

Job overview

The Customer Service Representative, Inbound Calls role is fully remote across the United States; the listing is associated with Tampa, FL. Compensation is $17.03 per hour base wage plus a $4.93 per hour health and welfare benefit, totaling $21.96 per hour for the first 40 hours weekly; the final rate may vary by the associate’s work location. Principle Choice Solutions supports Veterans by helping them access information and support. As a first point of contact for Veterans, caregivers, and healthcare providers, the representative answers inbound questions, researches information, documents interactions, and works toward accurate, empathetic service. The role helps callers navigate services and support programs while contributing to quality and performance goals.

What you'll do

• Answer incoming calls professionally
• assist Veterans and providers with questions about services and support programs
• research information and help callers find solutions
• document call details in multiple systems
• meet quality and performance expectations
• collaborate with teammates and leadership
• participate in training, coaching, and team meetings. Closing coverage may occasionally require staying beyond the scheduled shift until queued calls are answered.

What we're looking for

Skills & competencies

customer service representative

inbound calls

remote

tampa fl listing

principle choice solutions

veteran support

paid training

equipment provided

$21.96/hr first 40 hours

full-time

healthcare providers

u.s. citizenship required

Work arrangement

• Weekend coverage required

Benefits & perks

• Medical, dental, and vision coverage
• paid time off, paid sick time, 11 paid holidays, 401(k) with employer matching, tuition assistance, employee support programs, paid training, and company-provided equipment.

Why this role

Fully remote with paid training and company-provided equipment; supports Veterans; no cold calling, sales, or collections. U.S. citizenship and ability to obtain and maintain a VA government background investigation are required.

About the employer

Principle Choice Solutions LLC is hiring for this role. Industry: Telemarketing Bureaus and Other Contact Centers. Sector: 56.