Help Desk Technician (Tier 1)

Job overview

Help Desk Technician (Tier 1) is an onsite role in Toledo, OH, with some onsite visits required for workstation installation and management. Pay is $20–$23 per hour. CNWR provides network configuration, cybersecurity, virtualization, automation, IT support, and consulting services. As the first point of contact for partners and clients, the technician triages and resolves support tickets, maintains user communications, and escalates issues when needed. The role helps keep client technology support responsive and documented.

What you'll do

• Monitor and triage service desk tickets
• resolve issues or escalate them
• split multi-issue tickets into separate tickets
• configure, deploy, and update workstation software and utilities
• manage Active Directory and Microsoft 365 changes
• respond to communications
• document procedures and stay current on company tools and standards.

What we're looking for

Skills & competencies

help desk technician

tier 1

full-time

toledo oh

cnwr

it support

service desk

ticket triage

microsoft 365

active directory

workstation support

$20–$23/hour

customer service

Work arrangement

• Weekend coverage required

Why this role

Entry-level role; the posting seeks 1–3 years of IT services experience, basic networking knowledge, and ticketing-platform experience. The position is not required to be full-time in-house.

About the employer

CNWR is hiring for this role. Industry: Computer Facilities Management Services. Sector: 54.