Customer Service Team Lead
Compensation
$33 – $38 /yr
Employment type
Full-time
Work setting
On-site
Location
Kenosha, WI
Schedule
Day shift
Posted
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Job overview
The Customer Service Team Lead is an onsite role based in Kenosha, WI. The position offers an hourly pay rate of $33 to $38. This role supports the customer service department at Uline. This role exists to coach and develop customer service representatives. The team lead facilitates meetings, evaluates performance metrics, handles escalated issues, and provides feedback to management to improve overall service efficiency.
What you'll do
- Coach and develop representatives
- evaluate quality of interactions
- facilitate team meetings
- handle escalated issues
- provide feedback on process improvements.
What we're looking for
- Skills & competencies
- full-timeday shiftkenosha witeam leadcustomer serviceuline$33-$38/hronsiteleadershipcoaching
- Work arrangement
- Weekend coverage required
Benefits & perks
- Health insurance, 401(k) with 6% match, bonus programs, paid holidays, paid time off, tuition assistance.
Why this role
Significant growth and earning potential, best-in-class facilities.
About the employer
Uline, Inc. is hiring for this role. Industry: Telemarketing Bureaus and Other Contact Centers. Sector: 56.
Additional details
- Industry sector
- 56
- Industry
- Telemarketing Bureaus and Other Contact Centers
- Occupation code
- 43-1011.00
You'll be redirected to the employer's application page.
Listing ID: 1c8efc51-58c2-4fe1-bd58-10d6565fd34e