Tier 1 Help Desk Technician

Job overview

The Tier 1 Help Desk Technician role is onsite in Washington, DC, with pay of $24–$25 per hour and a 9 a.m.–5 p.m., Monday-to-Friday schedule. Addison Group lists the assignment as contract to hire and states eligibility for medical, dental, vision, and 401(k) benefits. The technician maintains end-user workstations and network productivity by troubleshooting issues, installing and configuring equipment and software, supporting users, and tracking requests through resolution.

What you'll do

• Administer end-user workstations on a primarily Microsoft Windows LAN
• support staff with applications
• troubleshoot computer, network, and system issues
• install, configure, and maintain computers, networks, servers, and related equipment
• oversee software installations and upgrades
• maintain confidentiality
• orient employees
• configure and deploy equipment
• maintain inventory
• document help desk requests and actions through resolution.

What we're looking for

Skills & competencies

help desk

tier 1 support

it support

windows

lan

office 365

ticketing systems

washington dc

addison group

$24–$25/hr

onsite

monday–friday

Work arrangement

• Weekend coverage required

Benefits & perks

• Medical, dental, vision, and 401(k) eligibility.

Why this role

The posting specifies a 9 a.m.–5 p.m. Monday-to-Friday onsite schedule and a contract-to-hire assignment.

About the employer

Addison Group is hiring for this role. Industry: Employment Placement Agencies. Sector: 56.