Resident Experience Manager (Multifamily)

Job overview

The Resident Experience Manager (Multifamily) role is onsite in Covington, LA. Compensation is not specified; the posting describes competitive salaries plus commissions. Stoa Group develops multifamily communities and emphasizes resident relationships and employee development. The manager supports the Community Manager by leading office and service teams, guiding leasing and resident interactions, and helping make operational decisions. The role combines sales leadership, leasing administration, resident issue resolution, and property operations to support occupancy and a positive community experience.

What you'll do

• Identify market trends and recommend occupancy strategies
• connect with prospective residents and lead follow-up
• guide lease applications and leasing strategies
• maintain property and market knowledge
• keep resident, rent, and inventory records
• accept rent and deposits and inspect move-ins and move-outs
• train and collaborate with teammates
• coordinate with marketing on resident and leasing events.

What we're looking for

Skills & competencies

resident experience manager

multifamily

property management

leasing

sales leadership

resident relations

team supervision

community events

covington la

stoa group

flexible schedule

weekend availability

commissions

Work arrangement

• Weekend coverage required

Benefits & perks

• Retirement plan with matching
• paid time off and holidays
• employer-paid employee health insurance
• dental and vision insurance
• employee rental discount
• professional development and growth opportunities.

Why this role

Leadership role supporting the Community Manager; competitive salaries plus commissions and employee rental discount.

About the employer

STOA Group is hiring for this role. Industry: Residential Property Managers. Sector: 53.